How is this such a mess? How did we get here? We were promised a smooth CRM implementation 4 months ago and here I am, at the office at 3am on a Thursday night, trying to put fires out from our offices in New York, Paris and Dubai. My boss just sent me a bomb: “Paul, either you fix this or you and the guys at AxeCap are out”.
Life is hell working with an incompetent vendor. Depending on the size of the implementation, we’re talking about hundreds of thousands of dollars (if not millions) and person-hours down the drain because these projects usually go wrong. Terribly wrong.
Fortunately, there are several mistakes you can be wary of that can make the difference between a dreamy implementation or a very lengthy nightmare.
Here are the top mistakes companies make before outsourcing a tech project.